Help & Support
A dedicated Help & Support section should be maintained. A searchable and mobile-friendly FAQ section would be beneficial.
Support categories
- Customer Help
- Merchant Help
- Rider Help
- Order Issue
- Delivery Issue
- Payment/COD Issue
- Return/Dispute
- Account Issue
- Technical Support
- General Inquiry
FAQ
- What is Al Fatehi Express (AFX)?
- AFX is being developed as a technology-driven courier, delivery, logistics, and commerce ecosystem.
- Where will operations begin?
- Initially, operations are planned to begin from Barishal, Insha'Allah.
- How does parcel tracking work?
- Enter your Tracking / Order ID and select Track to see the current status. Live tracking connects when the AFX tracking system goes live.
- How do I contact AFX?
- Use the Contact page. Head office: NoboGram Road, Sikdarpara, Barisal Sadar- 8200, Bangladesh. Corporate phone +8801725511628. Email info@alfatehi.com. For Express, Travel, or Enterprise service queries, choose the matching enquiry type or each business’s published channels.